Resources
Below are several items that many current homeowners find helpful.
Office Locations
We have two offices in the Bay Area to serve owners. Owners can reach our staff in either office by calling (925) 830-4848 or toll free (866) 283-6800. Any of our staff are able to help answer your questions.
East Bay
2266 Camino Ramon
San Ramon, CA 94583
South Bay
6830 Via del Oro, Suite 225
San Jose, CA 95119
6830 Via del Oro, Suite 225
San Jose, CA 95119
Located in the South Valley Business Center. From 101, exit Bernal and head west. Turn right on Via del Oro and the office will be on the right hand side of the street.
Payment Options
Mailing in a Payment
If you are mailing in a payment by check, please be sure to send the payment directly to your Association's bank lockbox, not to our office. The lockbox addresses for each bank are listed below:
If you are mailing in a payment by check, please be sure to send the payment directly to your Association's bank lockbox, not to our office. The lockbox addresses for each bank are listed below:
|
Alliance Association Bank lockbox:
[Your HOA Name]
HOA Services Processing Center PO Box 95096 Las Vegas, NV 89193-5096 |
Credit Card/Online Payments
Homeowners can now use our online portal to view their account and make payments using a major credit card or e-check (ACH) through our third party provider. Click the image at left to sign up for the online portal where you can log in and make your HOA payments.
Payments through the Caliber Web Portal are supported by Paylease/Zego who collects a processing fee on top of the assessment amount. Payments can be made one-time only or set to be recurring.
The processing fee information is as follows:
1) Payment with Bank Account Information (ACH): $2.50 flat service fee
2) Payment with Debit/Credit Card: 3.5% of your assessment payment amount.
Homeowners can also make a payment directly through the banking website below:
Alliance Association Bank Online Payments Site
You will need a Mangement ID (7110) and an Association ID that is specific to your HOA. This information can be found in your annual budget packet or by calling HOA Services. You will also need your account number.
You will need a Mangement ID (7110) and an Association ID that is specific to your HOA. This information can be found in your annual budget packet or by calling HOA Services. You will also need your account number.
Automatic Withdrawal (ACH) Form
If you would like to set up auto-pay to have your HOA dues withdrawn from your specified checking account automatically on the 8th day of each month, click the link below, complete the form, attach a voided check and mail or email your completed paperwork to our office. If you have any questions about your account number, please do not hesitate to contact Homeowner Association Services at (925) 830-4848.
ACH Form
Tips when using Auto Pay from your bank account
For Homeowners who have set up electronic payments through their personal bank, please read through the document below which has tips to help make sure your bill pay is set up correctly and will help you avoid rejected payments and late fees.
Bill Pay Info Sheet
If you would like to set up auto-pay to have your HOA dues withdrawn from your specified checking account automatically on the 8th day of each month, click the link below, complete the form, attach a voided check and mail or email your completed paperwork to our office. If you have any questions about your account number, please do not hesitate to contact Homeowner Association Services at (925) 830-4848.
ACH Form
Tips when using Auto Pay from your bank account
For Homeowners who have set up electronic payments through their personal bank, please read through the document below which has tips to help make sure your bill pay is set up correctly and will help you avoid rejected payments and late fees.
Bill Pay Info Sheet
Caliber Web Portal
All owners have the ability to view their HOA account online. For most of our customers being able to view your account with the click of a mouse is something we have all come to expect, but there is so much more you can do when you choose to access your account online.
You can view billing and payment histories in real time, make credit card payments directly through the online portal and enroll in other account features, such as receiving your monthly HOA dues statements and other HOA correspondence by email!
To Setup Your Account Online (Access the Online Portal)
Step 1: Go directly to the portal at https://www.hoaservices.net/portal or click the “Caliber Portal Login” button on the homepage.
Step 2: Click the link to “Register for a Login” below the login section.
Step 3: Enter your account number (can be seen on your account statement or coupon book) and your email address. You will be sent a confirmation email with a link to continue creating your account by setting a password.
To Set Your Mailing Preferences
Once in the online portal, click the ‘Profile’ button at the top navigation bar.
You can add email addresses to your profile and determine which email addresses in your profile receive association email using the ‘Email’ tab on the left. Click the "Add a Record' box in the middle of the screen to add a new email or click the pencil next to an existing email record to edit that email address to receive association mail. The "Use for Mail" box must be checked in order for that email to receive email based on your settings (see below)
Once you have determined which emails will receive association mail, the bottom tab (Mailing) will allow you to select to receive documents by either mail, email or both by clicking the pencil icon to the right of each line. Please note that STATEMENTS can only be sent via mail OR email presently – not both. If both boxes are selected, statements will be mailed only. All other documents can be set to either mail or email or both.
Any changes that you make within the online portal are directly linked back to the offices at Homeowner Association Services and vice-versa; any changes made in our system are immediately viewable from within the portal.
You can view billing and payment histories in real time, make credit card payments directly through the online portal and enroll in other account features, such as receiving your monthly HOA dues statements and other HOA correspondence by email!
To Setup Your Account Online (Access the Online Portal)
Step 1: Go directly to the portal at https://www.hoaservices.net/portal or click the “Caliber Portal Login” button on the homepage.
Step 2: Click the link to “Register for a Login” below the login section.
Step 3: Enter your account number (can be seen on your account statement or coupon book) and your email address. You will be sent a confirmation email with a link to continue creating your account by setting a password.
To Set Your Mailing Preferences
Once in the online portal, click the ‘Profile’ button at the top navigation bar.
You can add email addresses to your profile and determine which email addresses in your profile receive association email using the ‘Email’ tab on the left. Click the "Add a Record' box in the middle of the screen to add a new email or click the pencil next to an existing email record to edit that email address to receive association mail. The "Use for Mail" box must be checked in order for that email to receive email based on your settings (see below)
Once you have determined which emails will receive association mail, the bottom tab (Mailing) will allow you to select to receive documents by either mail, email or both by clicking the pencil icon to the right of each line. Please note that STATEMENTS can only be sent via mail OR email presently – not both. If both boxes are selected, statements will be mailed only. All other documents can be set to either mail or email or both.
Any changes that you make within the online portal are directly linked back to the offices at Homeowner Association Services and vice-versa; any changes made in our system are immediately viewable from within the portal.
Helpful Articles
Drought Friendly Planting List
With the current drought throughout California, HOA Services has compiled a list of drought tolerant plants, trees, shrubs and groundcovers for homeowners who are looking to install some plants that may not need as much water once they are established.
Drought Friendly Plants
With the current drought throughout California, HOA Services has compiled a list of drought tolerant plants, trees, shrubs and groundcovers for homeowners who are looking to install some plants that may not need as much water once they are established.
Drought Friendly Plants
Forms and Links
Use this form to sign up to have your HOA dues deducted from your checking account automatically!
Homeowner Contact Information / Email Consent Form
Use the form found here to update your contact information with the HOA and to set your mail/email preferences.
Use the form found here to update your contact information with the HOA and to set your mail/email preferences.