This position will provide direct assistance for one or two portfolio managers, answer homeowner and vendor phone calls, and correspond with homeowners through mail and email. A well-suited candidate will have a helpful/can-do attitude, strong work ethic, must be detail-oriented, have excellent written and verbal communication skills, the ability to multitask, and a general understanding of services provided by a homeowners association. 

 

Responsibilities:

• Respond to inquiries between HOA members, Board members and vendors in a timely manner
• Handle communications and correspondence for association related news
• Help plan and implement solutions for the communities managed
• Provide phone support and customer service for homeowners
• Manage some architectural review related processes 
• May assist with the coordination of association clubhouse rentals

 

Requirements:

• BA or BS preferred
• 2-3 years of prior HOA experience a plus
• Must project and maintain a polished, professional image and demeanor
• Strong scheduling, organizational, time management and priority-setting skills
• Have strong customer service skills 
• Excellent written and verbal communication skills
• Dependable, flexible, ethical and hard-working, must be a team player
• Able to work, think, and make decisions independently
• Must be proficient with Microsoft Office Suite particularly Outlook, Word and Excel

 

Salary:
Commensurate with experience.  Excellent Benefits package including 401k, medical, paid holidays and PTO.